Summary
Aspiring Software Engineer and detail-oriented Front-End Developer with a strong foundation in HTML, CSS, JavaScript, and React. Proven experience in troubleshooting, technical communication, and process improvement. Adept at building responsive, user-friendly web applications and delivering high-quality solutions.
Work Experience
Customer Support Representative - Roadie (Remote), A UPS Company
Atlanta, GA | Sept 2024 - Present
- Diagnosed and resolved technical issues across app functionalities and user accounts.
- Assisted users with login and multi-factor authentication (MFA) challenges.
- Documented troubleshooting steps and knowledge articles to support engineering escalation processes.
- Provided real-time order updates and created clear records for customer inquiries.
Identity Support Specialist - Rippling (Remote)
New York, NY | Apr 2024 - Sept 2024
- Resolved identity and login issues for employees and administrators across multiple platforms.
- Conducted Zoom sessions for live troubleshooting and training.
- Created and updated documentation for identity verification workflows to ensure compliance.
Order Fulfillment Specialist - Amplify (Remote)
Brooklyn, NY | Oct 2023 - Nov 2024
- Utilized Oracle NetSuite for data entry, validation, and reporting, ensuring error-free transactions.
- Collaborated with A/R and O/M teams to streamline Oracle-based workflows.
- Maintained process documentation and training materials for fulfillment procedures.